Shipping policy

Shipping Policy

Last updated: September 2026

Where We Ship

We ship to many international destinations. Available shipping destinations and options are shown at checkout. We do not guarantee shipping availability to every country and reserve the right to restrict delivery to certain destinations.

Order Processing

Orders are generally processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next available business day. You will receive a confirmation email when your order has been dispatched.

Delivery Estimates

Standard delivery generally takes 7–15 business days after processing. These estimates are not guaranteed. Actual delivery times vary depending on your location, carrier performance, and customs processing. We are not responsible for delays caused by carriers, customs authorities, or other circumstances outside our control.

Shipping Charges

Standard shipping is currently free unless stated otherwise at checkout. Please check the checkout for the applicable shipping charges at the time of your order.

Tracking

Tracking information is provided when available. Once your order ships, we will send tracking details by email where possible. Please allow a few days for tracking to update after dispatch.

International Orders — Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country's customs authority. Unless otherwise stated at checkout, these charges may be the customer's responsibility and are not included in your purchase price or shipping charges. We are not able to predict or control what charges may apply. If you are uncertain, we recommend contacting your local customs authority before placing an order. Customs processing may also cause additional delays beyond our standard delivery estimates.

Undeliverable and Returned Shipments

If a shipment is undeliverable or returned due to an incorrect address, refusal of delivery, failure to pay applicable import charges, or other recipient-related issues, additional costs may arise. We handle such cases on a case-by-case basis, subject to your applicable mandatory consumer protection rights. You are responsible for providing a complete and accurate delivery address at checkout.

Contact Email: support@zoivet.store Response time: 1–2 business days