Terms of service

Terms of Service

Last updated: September 2026

1. About ZoiVet

ZoiVet is an online cat-product store operated from Israel. By visiting zoivet.store, browsing our store, or placing an order, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or purchase from us.

Our store is hosted by Shopify Inc. Transactions are directly between you and ZoiVet. Shopify is not a party to your purchase.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian, and that you have the authority to enter into a binding agreement. You confirm that all information you provide to us is accurate and complete. We reserve the right to refuse service at our discretion.

3. Products, Descriptions, Prices, and Availability

We make reasonable efforts to describe our products accurately. Product descriptions, images, prices, and availability are subject to change without notice. We do not warrant that product descriptions are entirely free of error. If a product you receive is materially different from its description, please contact us for a resolution in accordance with our Return & Refund Policy.

4. Orders

When you submit an order, you are making an offer to purchase. Your order is confirmed when you receive an order confirmation email. We reserve the right to cancel any order for legitimate reasons, including but not limited to product unavailability, pricing errors, suspected fraud, or shipping restrictions. If we cancel your order after payment, a full refund will be issued to your original payment method.

If you need to modify or cancel an order, contact us at support@zoivet.store as soon as possible. We process orders quickly and cannot guarantee changes after dispatch.

5. Pricing and Payment

All prices are displayed in US dollars (USD) unless otherwise stated at checkout and do not include any customs duties, import taxes, or other charges that may apply at your destination. Prices may change without notice. The price applicable to your order is confirmed at the time of purchase.

6. Shipping and Delivery

All shipping is governed by our Shipping Policy, available at zoivet.store/policies/shipping-policy. Delivery estimates are not guaranteed. International orders may be subject to customs duties, import taxes, and delays. Customers are responsible for providing accurate shipping information. Customs and import rules vary by country and are the customer's responsibility to understand.

7. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy, available at zoivet.store/policies/refund-policy. Nothing in these Terms or our policies limits your mandatory consumer rights under applicable law.

8. Product Use and Safety

Our products are intended for use with domestic cats and should be used only as intended, in accordance with any provided instructions, labels, or warnings. Always supervise cats when appropriate, particularly during use of toys, feeders, and interactive products. We do not make veterinary or medical claims. Product descriptions are informational only.

9. Intellectual Property

All content on this website — including text, images, product descriptions, logos, and visual assets — is owned by or licensed to ZoiVet and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or use any content from this website for commercial purposes without our prior written permission.

10. Customer Reviews and User Content

Content you submit — including product reviews — must be lawful, truthful, and based on your genuine experience. It must not infringe the rights of any third party. We reserve the right to remove or moderate submitted content that we determine to be inaccurate, misleading, unlawful, offensive, or inappropriate. By submitting content, you grant ZoiVet a non-exclusive, royalty-free license to use, display, and distribute that content in connection with our business.

11. Third-Party Services and Suppliers

We may use third-party services, platforms, and suppliers to operate our store and fulfill orders. Products may be dispatched by fulfillment partners. Links to third-party websites are provided for convenience only; we are not responsible for their content or practices.

12. Website Availability

We do not guarantee that our website will be available at all times or free of errors. We may suspend, modify, or discontinue the website or any part of it at any time without notice.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ZoiVet's total liability to you for any claim arising from these Terms or any purchase shall not exceed the amount you paid for the specific product giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be excluded by law, including liability for personal injury caused by our negligence, or any mandatory consumer rights that apply in your jurisdiction.

14. Changes to These Terms

We may update these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

15. Consumer Rights

Nothing in these Terms overrides, limits, or excludes any mandatory consumer protection rights you have under the laws applicable in your country.

16. Contact

For any questions about these Terms, your order, or our products:

Email: support@zoivet.store Response time: 1–2 business days